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Cindy Ross
User Experience Designer
Featured Projects
User Provisioning
Role
UX Architect / Designer
Process
Designed a multi-step wizard for SIS data integration and provisioning.
Challenges
Existing SIS setup process was error-prone and confusing for new admins.
Personal Care Integration
Role
Sr. UX Designer
Process
Unified Agency Management and Personal Care workflows under Care+.
Challenges
Fragmented workflows and inconsistent UI patterns between modules.
Hospitalization Risk AI
Role
Sr. UX Designer
Process
Created an AI-driven alert to help clinicians proactively identify at-risk patients.
Challenges
Clinicians had to manually review patient histories, leading to missed early warning signs.
File Director iPad Onboarding
Role
UX Engineer
Process
Designed onboarding for Apple device setup and enrollment.
Challenges
Complex enrollment between Windows and Mac environments.
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